PRIVACY STATEMENT VIVAJEWELLERYSTORE
When you are active on our website or contact us, you sometimes share personal data with us. We handle this data carefully and adhere to the applicable laws and regulations. These laws concern the storage and use of your personal data.
In this privacy statement we explain which data we collect from you and what we do with this data. This privacy statement applies to all interaction between you and Vivajewellerystore, the method of communication does not matter. Vivajewellerystore, located at Amsterdamse Veerkade 18 (not a visiting address) in The Hague, is responsible for the processing of the personal data as stated in this privacy statement. You can send questions or comments regarding your privacy to info@vivajewellerystore.nl .
What is personal data?
All data that tells something about you and can be used to identify you are personal data. Think for example of your name, your contact or address details and your BSN. Some of this data such as ethnic origin, religion or a criminal past are special personal data.
Special personal data
We do not collect any special personal data.
Personal data of persons under the age of 16
We do not intend to process personal data of persons under the age of 16. However, we cannot verify whether a visitor to our websites and servers is over the age of 16. If you are convinced that we have collected personal data of a minor without the consent of a parent or guardian, you can contact us via info@vivajewellerystore.nl and we will delete this information. If data of persons under the age of 16 is collected by us, this will always be done with the consent of his/her parent or guardian.
When do we process your personal data?
1. To be able to help you if you have any questions.
We are happy to help you if you encounter any problems or have a question for us. You can
email us or fill out a form on the website. We may also receive your data via a third party in connection with our services. In order to help you further, we store some of your data. This way we know who you are and we can also find out what we talked about at the next contact moment.
If you have any questions for us, we will store the following information about you:
– Name
– Email address
– Phone number
– Your message
Legal basis : legitimate interest.
2. To prepare and send you quotes.
Before we start working for you, we can send you a quote, but you can also find our offer on the website. For this we store the following data from you:
– Name and address details
– Email address
– Phone number
Legal basis : legitimate interest.
3. To execute an agreement and to be able to make arrangements with you.
If you order products from us, you naturally want to be helped well and receive what you have requested. We store the following data for the execution of an agreement:
– Name and address details
– Email address
– Phone number
Legal basis : performance of the agreement.
4. To be able to invoice and collect from you.
The products you have purchased must of course also be paid for. If you do not do this, we will start a collection procedure. In connection with invoicing & collection, we store the following data from you:
– Name and address details
– Email address
– Phone number
– Company name (optional)
Legal basis : legal obligation.
5. To send you our newsletter.
If you have subscribed to the newsletter, we store the following data:
– Name
– Email address
Legal basis : consent and performance of the agreement.
6. To keep you informed of changes to our services.
When we make changes to our services, general terms and conditions, privacy statement or other important matters, we would like to inform you of this. If you agree to this, we will use the following data to process you in our administration system:
– Name
– Email address
Legal basis : consent.
Cookies and similar technologies used by Vivajewellerystore
Vivajewellerystore uses functional, analytical and tracking cookies. A cookie is a small text file that is stored on your computer, tablet or phone when you first visit a website. We use cookies with a purely technical functionality so that the website works as intended.
In addition, we use analytical cookies such as Google Analytics to study the behavior of our visitors and to improve the website based on this. Last but not least, we sometimes also use tracking cookies (Facebook pixel) so that we can offer you customized content and advertisements. These are, for example, advertisers and social media companies.
If we need your permission to place cookies, we will ask you for this during your first visit to this website. We also refer you to our cookie statement. You can opt out of cookies by setting your internet browser so that it no longer stores cookies.
Transfer to partners
We work with various suppliers and partners to provide our services.
These suppliers & partners include parties that:
– Send our newsletters (Mailblue, Shopboost)
– Send our mail (MyParcel)
– Process our payments & collections (Mijnwebwinkel, Klarna, Mollie)
– Provide our web hosting (Mijnwebwinkel)
– Take care of our accounting (Amasil)
We have concluded processor agreements and/or confidentiality agreements with sub-processors to ensure the security of your data. We only work with partners who can comply with the GDPR legislation.
Mailblue is part of Active Campaign and is located outside the European Economic Area (the countries within the European Union, Liechtenstein, Norway and Iceland). Your data may be processed in America and/or other countries where this company has their cloud storage and servers and/or backups.
With this partner we have taken appropriate measures which have been contractually agreed via a processor agreement / Data Processing Addendum or via a model agreement of the European Commission (click here) . The stricter GDPR (the AVG) is already in effect with them. In this way we ensure that your data is well protected.
Transfer to third parties
In principle, we do not share or sell your data with persons or organizations outside Vivajewellerystore, except with partners as described above. It is also possible that we are required to pass on your data based on a legal obligation.
The security of your data
Vivajewellerystore has taken appropriate technical and organizational security measures to protect your personal data against misuse, unlawful or unauthorized use and loss.
All parties who process your data for us (subprocessors) or can view it (such as employees or temporary workers) sign a processing agreement or confidentiality statement.
How long will your data be retained?
We use different retention periods for different data flows. Of course, you always have the right to request us to delete your data. See also the heading “Your rights”.
Personal data:
We delete your name, address, telephone number and email address 7 years after our last contact.
Email:
Emails older than 1 year will be deleted unless they are still relevant for the execution of an agreement or resolving a dispute.
Invoices and quotes:
Invoices and quotes will be deleted after the legal retention period of 7 years. Your data will remain in our billing system until then.
Newsletter:
You can remove your data from our newsletter system at any time.
Your rights
You have the right to view, correct and delete your personal data. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by Vivajewellerystore.
You also have the right to data portability. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@vivajewellerystore.nl. To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request.
In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. If your request concerns a cookie, we ask you to send this as well. We will respond to your request as soon as possible, but no later than within four weeks. Vivajewellerystore would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
Reporting a data breach
If, despite all precautions, a data breach occurs, we will comply with the data breach reporting obligation and, if necessary, report this breach to the Dutch Data Protection Authority within 72 hours of discovery.
If you discover a data leak, we kindly request that you share this with us as soon as possible, but in any case within 24 hours after you have discovered the leak, by sending an email to info@vivajewellerystore.nl . We can then take immediate action.
Liability
This privacy statement only applies to the personal data that Vivajewellerystore processes for the purposes discussed in this agreement. Vivajewellerystore accepts no responsibility or liability for (the operation and/or content of) third-party websites or services.
Changes to this statement
The content of this privacy statement can be adjusted at any time by Vivajewellerystore to respond to new developments in legislation or regulations or changes within our company. You can subscribe to our newsletter where we will keep you informed of any changes. In any case, we recommend that you consult this privacy statement regularly to stay informed of our privacy policy. By continuing to use the services of Vivajewellerystore after changes, you agree to these changes.
Contact
Do you have any further questions or comments? You can contact us by e-mail, info@vivajewellerystore.nl or by post:
Vivajewellerystore
[xxxxxxxxxxx] (not a visiting address)
[xxxxxxxxxxx]
Vivajewellerystore is registered with the Chamber of Commerce under number [xxxxxxx].
Version: July 2021